Refund policy
At My Aura Essence, your satisfaction is our top priority. We aim to provide high-quality products and services that align with your needs. If you are not fully satisfied with your purchase, we are here to help.
Eligibility for Returns
- Product Condition: Items must be unused, in their original packaging, and in the same condition as received.
- Timeframe: Returns must be initiated within 14 days of receiving your order.
- Non-Returnable Items: Certain items like gift cards, custom products, and final sale items are not eligible for return.
How to Request a Return
- Contact Us: Email us at shop@myauraessence.com with your order details and reason for the return.
- Approval Process: Once your return is approved, you’ll receive instructions for shipping the item back to us.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Process
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: Refunds are processed within 7–10 business days of receiving the returned item.
- Partial Refunds: Items not in their original condition or missing parts may qualify for partial refunds.
Exchanges
If you need to exchange a product for a different size, color, or variant, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your order. We may request photos to expedite the resolution process.
Contact Us
For questions or concerns, please email us at shop@myauraessence.com. We’re happy to assist you!