Shipping policy
At My Aura Essence, we strive to ensure your order reaches you quickly and securely. Below are the details of our shipping policy:
Shipping Locations
We currently ship exclusively within Australia.
Shipping Provider
All orders are shipped via Australia Post to ensure reliable delivery across the country.
Shipping Rates
- Standard Shipping: Flat rate of [insert amount] AUD.
- Express Shipping: Flat rate of [insert amount] AUD for faster delivery.
- Free Shipping: Orders over [insert amount] AUD qualify for free standard shipping.
Processing Time
- Orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
Delivery Timeframes
- Standard Shipping: 3–7 business days.
-
Express Shipping: 1–3 business days.
Delivery times may vary depending on your location and Australia Post’s schedule.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your parcel’s journey.
Address Accuracy
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Lost or Damaged Parcels
While we take every precaution to ensure your order arrives safely, My Aura Essence is not liable for lost or damaged parcels during transit. However, we will assist in filing claims with Australia Post if necessary.
Contact Us
For shipping inquiries or assistance, please contact us at shop@myauraessence.com